Privacy policy

Effective Date: 04/25/2025

1. Introduction

Wylum Prepaid Business Internet service operated by EMC Management Solutions Inc., acting as an authorized agent of Massachusetts Local Telephone Company Inc. (MLTC), a licensed telecommunications provider. At Wylum, we believe that privacy is a fundamental right. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and business internet services. We do not sell your data. We do not log your online activity. We are committed to keeping your information safe.

1. Scope of Policy

This Privacy Policy applies to all users of Wylum services, including:

• Our website (www.wylum.masslocaltelephone.com)

• Our Business Internet service and related software

• Communications between you and Wylum (e.g., email, support forms)

This policy does not apply to third-party services you may access through the internet while using Wylum’s business internet service.

2. What Information We Collect

We strive to collect the minimum amount of personal data required to operate our services securely and effectively.

a. Account Information

• Email address (required for account creation and support)

• Billing details (processed through third-party providers like Stripe; we do not store credit card numbers)

b. Internet Connection Data

• We do not log:

  • Browsing history

  • DNS queries

  • Traffic destination or content

  • IP addresses used during sessions

• We may temporarily log:

  • Total bandwidth usage (aggregate only, for server load balancing)

c. Website Analytics

We may use privacy-respecting analytics tools (e.g., Plausible or self-hosted Matomo) to understand site usage. These tools do not use cookies or track personal behavior across sites.

d. Communications

If you contact us by email or support form, we will store that message and your contact details to respond and maintain service quality.

3. How We Use Your Information

• To provide and manage Business Internet services

• To process payments and manage subscriptions

• To respond to support requests and improve customer service

4. What We Never Do

• We do not sell, rent, or trade your personal information.

• We do not share your traffic or activity with advertisers or analytics companies.

• We do not engage in invasive tracking practices (no ads, no cross-site cookies).

5. Data Retention

• Account information is retained for as long as your subscription is active.

• Emails and support records are retained for up to 12 months for quality assurance.

• Any operational metadata (e.g., bandwidth totals) is purged regularly.

6. Legal Disclosure

We comply with legal requests only when:

• Required by U.S. law through proper legal process (e.g., valid subpoena or court order)

• The request is specific, legally binding, and complies with due process

7. Children’s Privacy

Wylum does not knowingly offer services to individuals under the age of 18. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us information, please contact us to have it deleted.

8. Security Measures

We implement industry-standard security practices, including:

• Encrypted communication (HTTPS, SSL/TLS for VPN tunnels)

• Server hardening and firewall protection

• Limited access to customer records (only by authorized personnel)

• Regular audits of systems and policies

9. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Cookies
Our website may use cookies or similar technologies to enhance user experience, analyze site usage, and improve our services. By using our website, you consent to the use of cookies. You may adjust your browser settings to disable cookies, though some features of the site may not function properly.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Wylum (EMC Management Solutions Inc.)
Email: info@wylum.com
Website: www.wylum.masslocaltelephone.comcom

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Info@wylum.com